Guest FAQ
Q. What type of vacation rental properties do you offer?
A. We offer a wide selection of vacation rental properties ranging from cozy cabins to luxury retreats. We set very high-standards to enhance your vacation experience and ensure guest satisfaction. All Engel & Völkers rental properties are well maintained in desirable locations, fully furnished and tastefully appointed.
Q. What are your office hours?
A. Our office is open from 8:30 a.m. until 6:00 p.m. six days a week, Sunday’s by appointment and available to handle issues 24/7.
Q. Where and when do I check-in the day of my arrival?
A. Check in time is 4:00 p.m. unless we have approved and earlier check-in time. Please stop by our office to pick up your key and complimentary welcome tote. If you plan to arrive after 5:00 p.m., kindly let us know and we will make arrangements with you for key pickup. Engel & Völkers is conveniently located at 2284 Saranac Avenue, Lake Placid, NY 12946.
Q. When is departure time?
A. The check-out time is 10:00 a.m., sharp. If possible, we will grant late check-out requests on the day of departure. Please call us at least 48 hours in advance if you wish to extend your check-out. Please note that late check-outs are not always available due to reservation turnovers.
Q. Is there a cleaning fee?
A. Yes, there is a one-time cleaning fee that applies to every rental. This fee is based on the number of bedrooms, bathrooms and overall size of the property. If you’d like additional housekeeping during your stay, please call us to book a mid-stay clean.
Q. Are linens and towels included?
A. Yes, all of our vacation rental properties include linens and towels at the property for your use.
Q. Are paper products, soaps and other household supplies included?
A. Our vacation rentals are furnished with a start-up supply of paper and soap products. This includes paper towels, toilet paper, dishwashing soap, garbage bags, a clean sponge and laundry soap. Some homes may also have a basic supply of spices, cooking oil and cooking spray. Depending on how long your stay is and your level of usage, you may need to purchase more of these items at any of the local grocery stores.
Q. Are washers & dryers available?
A. Yes, most of our properties have a washer and dryer available. This will be noted on the property listing.
Q. Are pets permitted?
A. Some of our vacation properties accept pets and a pet deposit is required. Please look for a pet friendly designation on our web-site or call us and we can help arrange suitable accommodations.
Q. Is smoking allowed in my rental property?
A. No, smoking is strictly prohibited in any of our vacation properties.
Q. Is there air-conditioning in my rental property?
A. Most properties do not have air conditioning since the average daily high temperature tends to hover around 75-80 degrees Fahrenheit during the summer months. If AC is available, it will be noted in the property listing
Q. What other types of services can Engel & Völkers Lake Placid Real Estate assist with?
A. We are a locally owned full-service real estate agency and vacation rental company in business since 1979. Our hope is that you have the most enjoyable time during your stay, and that you will consider us your resource for “all things Lake Placid.” Whether you are looking for a delicious place to eat, the best place for a hike, shopping, entertainment, we will gladly share our knowledge of the area and let you in our favorites! If you fall in love with the area and would like to find your dream home, we would welcome the opportunity to help you own your “piece of the Adirondacks”.